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What you will do:

This program centers around making high-volume outbound calls* to engage members, SELLING the benefits of a free in-home health evaluation.
You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals to achieve scheduled appointments.
If you are personable, with a strong sales aptitude, and comfortable in a fast-paced environment where productivity and quality standards are key, this is the perfect program for you.

*Outbound calls will be made using a cloud-based calling software system. You WILL NOT incur any long-distance charges.

Capabilities of Top Performing Service Partners:

MUST speak and write both English and Spanish fluently
Strong ability to follow processes and workflows for compliance
Consistently follows call flow and script to maintain compliance and maximize scheduling opportunities
Displays active listening to understand and overcome member objections
Uses service knowledge to educate and persuade members of the value of the service
Confidently and quickly schedule the appointment and close the call
Displays patience, empathy, and the ability to manage stress and work in a fast-paced environment
Skilled and efficient in writing and verbal communication
Must demonstrate a working knowledge of screen-sharing, using dual monitors, navigating multiple windows, downloading files, and muting/unmuting seamlessly
Previous experience in a high-volume (back-to-back) environment and with auto-dialers is highly desirable.

What to Expect:

What you will do:

Evaluate and process disputes/chargebacks for cardholders and investigate possible fraud.
Make inbound and outbound calls to customers to verify transactions and determine possible fraud.
Understand compliance and verification procedures to process cardholder information effectively, while staying up to date on network regulatory requirements and client guidelines.
Monitor systems to detect possible fraudulent behavior related to card usage and deliver a great customer experience with clients and cardholders.
Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.

Capabilities of Top Performing Service Partners:

Experience in financial services and/or fraud detection is a plus.
Knowledge of chargeback regulations and electronic funds transfer (EFT) is ideal.
Strong ability to follow established processes and workflows to ensure compliance.
Strong problem-solving and decision-making skills.
Strong communication skills - both written and verbal.
Intermediate computer skills (40 WPM minimum).

What to Expect:

What you will do:

Receive inbound calls for assistance with bookings, cruise-specific questions, quotes, and more from the client’s travel agent partners.
Stay up to date on the latest Carnival sales and promotions.
Possible outbound calls to client-designated internal support departments and the client’s travel agent partners for status and clarification purposes.
Transferring inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

Capabilities of Top Performing Service Partners:

What to Expect:

What you will do:

Monitor and analyze account activity to identify potential fraud indicators.
Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value-added services to cardholders.
Provide cross-referral services with fraud management, outbound notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.
Verify activity and obtain supporting information from cardholders.
Document findings clearly and accurately.

Capabilities of Top Performing Service Partners:

Experience in financial services and/or fraud detection is a plus.
Knowledge of chargeback regulations and electronic funds transfer (EFT) is ideal.
Strong ability to follow established processes and workflows to ensure compliance.
Strong problem-solving and decision-making skills.
Strong communication skills - both written and verbal.
Intermediate computer skills (40 WPM minimum).

What to Expect:

What you will do:

Assist members in placing their waitlist requests for a resort that is currently unavailable.
Offer members alternative vacation options if their first choice is unavailable.
Sell membership packages by advising members of the features and benefits of the Core, Gold, and Platinum levels, as well as all Interval products.
Solve member concerns for first-call resolution, ultimately avoiding escalation.

Capabilities of Top Performing Service Partners:

Financial Services Customer Service

What to Expect:

What to Expect:

What you will do:

Answer inbound client calls to address needs ranging from routine balance and transaction questions.
Utilize available tools and resources to provide timely, accurate resolution.
Monitor systems to detect possible fraudulent behavior related to card usage and deliver a great customer experience.
Identify cross-sell opportunities and make referrals as appropriate.

Capabilities of Top Performing Service Partners: